Troubleshooting

1. Ensure that the time on your computer is correct. If the local time is more than 2 hours off, a connection might not be possible.

2. Check if you’re using a proxy, VPN, firewall, or a company network to connect. If yes, try connecting without these to see if it makes a difference.

3. Attempt the connection outside of corporate networks or similar setups.

4. Use your mobile device as a Wi-Fi hotspot for your desktop and try connecting through that.

5. Try to Log in from another device (& network).

For more specific issues:

How can I share StackGoroutines log if I'm stuck on login on mobile?

1. If a hang occurs at StartAccount, you can tap on Enter My Vault 5 times.

2. The Rpc.Debug.StackGoroutines command will return a log file.

3. You can share it using any convenient method.

What to do if my storage amount is not properly reflected in the app?

Navigate to Debug > Reconcile in the top menu bar, and restart the app.

What can I do if I don't get asked to choose my anyname after buying a membership?

Please either type anytype://main/membership in your browser or inside Anytype global search, and restart the app.

What to do if I'm having graphical issues?

Try deleting the GPUCache folder under ~/.config/anytype.

What should I do if I'm unable to connect to the Anytype network?

You should download and run our AnySync Netcheck Tool, which you can find here, along with instructions on how to do so.