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Troubleshooting

PreviousAny TimelineNextAnySync Netcheck Tool

Last updated 15 days ago

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If you get an error, you can try these steps before checking the or contacting .

  1. Ensure that the time on your computer is correct. If the local time is more than 2 hours off, a connection might not be possible.

  2. Check if you’re using a proxy, VPN, firewall, or a company network to connect. If yes, try connecting without these to see if it makes a difference.

  3. Attempt the connection outside of corporate networks or similar setups.

  4. Use your mobile device as a Wi-Fi hotspot for your desktop and try connecting through that.

  5. Try to Log in from another device (& network).

  6. If you are having graphical issues, try deleting the GPUCache folder under ~/.config/anytype.

For more specific issues:

How can I share StackGoroutines log if I'm stuck on login on mobile?
  1. If a hang occurs at StartAccount, you can .

  2. The Rpc.Debug.StackGoroutines command will return a log file.

  3. You can share it using any convenient method.

What to do if my storage amount is not properly reflected in the app?

Navigate to Debug > Reconcile in the top menu bar, and restart the app.

What can I do if I don't get asked to choose my anyname after buying a membership?

Please either type in your browser or inside Anytype global search, and restart the app.

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