Troubleshooting
- 1.Ensure that the time on your computer is correct. If the local time is more than 2 hours off, a connection might not be possible.
- 2.Check if you’re using a proxy, VPN, firewall, or a company network to connect. If yes, try connecting without these to see if it makes a difference.
- 3.Attempt the connection outside of corporate networks or similar setups.
- 4.Use your mobile device as a Wi-Fi hotspot for your desktop and try connecting through that.
- 5.Try to Log in from another device (& network)
- 6.For iOS users, check if the sync status turns green. If not, attempt connecting from different networks.
Last modified 15d ago