Troubleshooting

If you get an error, you can try these steps before checking the forum or contacting support.
Ensure that the time on your computer is correct. If the local time is more than 2 hours off, a connection might not be possible.
Check if you’re using a proxy, VPN, firewall, or a company network to connect. If yes, try connecting without these to see if it makes a difference.
Attempt the connection outside of corporate networks or similar setups.
Use your mobile device as a Wi-Fi hotspot for your desktop and try connecting through that.
Try to Log in from another device (& network)
For iOS users, check if the sync status turns green. If not, attempt connecting from different networks.
Last modified 15d ago