Refund policy
Refunds:
Full refunds are available during 14 days after the initial purchase or renewal.
If refund is requested after 14 days of the purchase or renewal, we can only offer a partial refund based on the actual usage time.
Refund Period: You can request the refund at any time during the active Billing Cycle.
Refund Conditions:
Service(s) must be canceled before we can issue a refund.
No refund will be made for names involved in any abuse case/issue.
No refund will be made if the Service(s) are suspended or terminated for cause.
All refunds will be issued in the currency you used to purchase the Service(s).
Purchases made by credit card will be refundable to the original source of payment.
We are not responsible for any additional charges imposed by your credit card company in the case of refund.
Refunds are not possible for purchases made via USDC.
Refund Process:
If you meet the above Refund Conditions, please contact our customer support team with your request. Please include the following information in your request:
Acknowledging that you have read the above refund policy
The reason for a refund
transaction identifying information (e.g. Anytype ID, date of purchase)
Once submitted, we will review your request and may require that you provide additional information.
Please note that the Refundable Portion amount will be calculated based on the unused portion of the Services, taking into account the usage time.
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