Refund policy

Refunds:

• Full refunds are available during 14 days after the initial purchase or renewal.

• If refund is requested after 14 days of the purchase or renewal, we can only offer a partial refund based on the actual usage time.

Refund Period: You can request the refund at any time during the active Billing Cycle.

Refund Conditions:

• Service(s) must be canceled before we can issue a refund.

• No refund will be made for names involved in any abuse case/issue.

• No refund will be made if the Service(s) are suspended or terminated for cause.

• All refunds will be issued in the currency you used to purchase the Service(s).

• Purchases made by credit card will be refundable to the original source of payment.

• We are not responsible for any additional charges imposed by your credit card company in the case of refund.

• Refunds are not possible for purchases made via USDC.

Refund Process:

• If you meet the above Refund Conditions, please contact our customer support team with your request. Please include the following information in your request:

  • Acknowledging that you have read the above refund policy

  • The reason for a refund

  • transaction identifying information (e.g. Anytype ID, date of purchase)

• Once submitted, we will review your request and may require that you provide additional information.

• Please note that the Refundable Portion amount will be calculated based on the unused portion of the Services, taking into account the usage time.